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Returning Items

RETURNS POLICY:





We are offering extended returns on orders placed from 1st November over the Christmas period. The cut off for returns is 13th January 2018.





You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.



Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.



Please note the following exceptions to this policy:

  1. ·DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

  2. ·We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.



RETURNS FROM THE UK



If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.service@kitbag.com and we will advise how to proceed with the issue.



How do I return or exchange an item?

  1. 1. Wrap the item(s) securely in a suitable envelope or packet

  2. 2. Complete and enclose the returns form below including your order number and the reason for the return


  3.         Returns Form


  4. 3. Return your item to the below address along with your original invoice via one of the below options. If you do not have your original delivery invoice, please include a cover letter with:

    •   ·Your order number
    •   ·Your name, email address and billing address
    •   ·Details of how you want your return to be processed.
    •   ·Details of any fault or issue


A. Collect+ is an easy way to return your items through a local store, typically open early until late seven days a week. It provides proof of postage, insurance and an online tracking code. Just follow these simple steps:

  1. 1. Go to www.collectplus.co.uk/Kitbag and enter your postcode to find your local store.

  2. 2. Follow the instructions to print off a returns label. The returns cost will be £4.20.

  3. 3. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging.

  4. 4. Drop off your parcel at any local store offering the Collect+ service.

  5. 5. Keep your receipt to track your parcel at www.collectplus.co.uk/track.



  6. B. Alternatively you can return items by post to the address below:

          KITBAG RETURNS

          PO Box 210

          Manchester

          M24 1YN



    Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.



    Please allow up to 14 working days for your refund or exchange to be processed.



    RETURNS FROM SPAIN



    If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.service@kitbag.com and our team will advise you how to proceed. Please note that Kitbag will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.



    How do I return or exchange an item?

    1. 1. Wrap the item(s) securely in a suitable envelope or packet

    2. 2. Complete and enclose the returns form below including your order number and the reason for the return


    3.         Returns Form


    4. 3. Return your item to the below address along with your original invoice via a tracked service. If you do not have your original delivery invoice, please include a cover letter with:

      •   ·Your order number
      •   ·Your name, email address and billing address
      •   ·Details of how you want your return to be processed.
      •   ·Details of any fault or issue

    KITBAG RETURNS

    3FA – IMX - Calle Diamante 19

    P.I. La Ermita

    29603 Marbella

    Malaga

    Spain



    Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.



    Please allow up to 14 working days for your refund or exchange to be processed.



    INTERNATIONAL RETURNS



    If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.service@kitbag.com and our team will advise you how to proceed. Please note that Kitbag will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.



    How do I return or exchange an item?

    1. 1. Wrap the item(s) securely in a suitable envelope or packet

    2. 2. Complete and enclose the returns form below including your order number and the reason for the return


    3.         Returns Form


    4. 3. Return your item to the below address along with your original invoice via a tracked service. If you do not have your original delivery invoice, please include a cover letter with:

      •   ·Your order number
      •   ·Your name, email address and billing address
      •   ·Details of how you want your return to be processed.
      •   ·Details of any fault or issue

          KITBAG RETURNS

          PO Box 210

          Manchester

          M24 1YN

          United Kingdom



    Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.



    Please allow up to 14 working days for your refund or exchange to be processed.



    OTHER INFORMATION:



    If you return your full order we will refund all payments received from you, including the costs of standard delivery, up to a maximum of £6.95 for delivery charges. We will process your refund or exchange within 14 days of receiving the item(s) back to our warehouse.



    We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.



    WEEE Directive / Recycling Old Appliances



    The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.



    There are a number of ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.


          Fanatics International

          Greengate

          Middleton

          Manchester

          M24 1UD



    Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.

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