Payments

We currently accept online payments with a number of credit cards using Datacash secure server payment gateway. The current credit cards we accept include:

• Visa
• MasterCard
• Switch and Solo
• Delta Card
• American Express
• Maestro

Alternatively, you can use PayPal to pay with money held in your PayPal account balance.

We currently accept payment in the following major currencies: British Sterling, US Dollars and Euro.

Kitbag reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

Who are Datacash? - Kitbag has chosen DataCash as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about DataCash please visit their web site at http://www.datacash.com.

Is shopping with Kitbag safe? - Communication between you, us and DataCash is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the DataCash server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on Kitbag as safe as possible

How do we protect the Buyers Data? - The DataCash software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to Kitbag.com, they are stored on the DataCash server in an encrypted format.

Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Datacash system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet during the validation process.

What is the Card Security Number? This is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud.

Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. However, no actual payment is taken until your goods are in the Picking Status of the delivery process. All shirts with customisation will be fully charged once you have confirmed your purchase.

Do I have any Legal Protection? - You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)

If you have any further concerns about security or payments, please feel free to contact our customer sevice department.