Help Centre

About Us

Welcome to Kitbag Online Store UK, We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted.

A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others.

We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before.

Our website is managed by Fanatics (International) Ltd.

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.

Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.

Contacting Us by Chat

To reach one of our Fan Service Athletes by chat, please click on the “Chat” bubble at the bottom right corner of your screen

Contacting Us by Email
We are happy to answer queries on products, orders and anything else about the online store at the below address:

customer.services@kitbag.com

We endeavour to respond to all emails within 24 hours.

Contacting Us by Phone
If you'd like to speak to one of our friendly advisors, please contact us on +44 (0) 333 014 5354.
Our opening times are 9:30am to 5pm Sunday - Saturday. Outside of these hours, please send us an email and we'll get back to you swiftly.

Please note: Times correspond to UK local time. Phone lines are closed on UK Bank holidays.

Contacting Us by Post
You can of course write to our team at any time using the address below:

Fanatics International
Touchet Hall Road
Middleton
Manchester
M24 2FL