The Transfer Shield Programme (the “Transfer Shield”) is governed by the Transfer Shield Terms and Conditions set out below. The FAQs below will provide you with answers to most of your questions below.
To benefit from the Transfer Shield on the Kitbag UK website, you must be a UK resident with a UK physical address.
To file a claim for our Transfer Shield programme, please fill out the form here. When submitting a claim, you must reference the order number and the email address associated with the order.
When the Transfer Shield applies, it protects you when the player whose shirt you purchased leaves the Club via a transfer.
There is no charge associated with protection offered by the Transfer Shield, except for charges associated with shipping the shirt back to Kitbag and any difference in price between the price paid for the shirt and any higher price for the requested replacement shirt.
Your shirt is covered under Transfer Shield for ninety (90) days following your purchase from us.
You have fourteen (14) days to file a claim with us after the transfer is officially announced by the Club.
Transfer Shield covers any permanent player movement as a result of a transfer, for any official squad member according to the dropdown list of players on the website at the time of your purchase.
Transfer Shield does not cover the following:
There is an information form included in your post-purchase email for the purposes of improving our programme that we'd like you to participate in, but this is not required for the Transfer Shield. All eligible shirts that are covered under our Transfer Shield will be honoured under eligible circumstances.
Fanatics will replace your shirt with a shirt of the same Club with a different player name/number, or a shirt of the same player for their new Club, availability subject to stock.
For Example: When Raheem Sterling moved from Manchester City to Chelsea, if you qualify for Transfer Shield you can have a replacement shirt of another player in the Manchester City squad, or a Raheem Sterling Chelsea shirt. Subject to stock availability, the new shirt will be the exact same type of shirt, for example, if you originally ordered a men’s home replica shirt, the shirt you'd receive would also be a men’s home replica shirt.
The shirts are subject to availability and if the same type of shirt is not available, you will be provided with an alternative option(s) by Kitbag.
Upgrades are allowed. While filing your claim with our Transfer Shield support team let them know you're interested in upgrading. You will pay the difference between the amount originally paid and the upgraded shirt cost at the time of replacement.
You'll have to send your shirt back to us. Our friendly customer support team will provide you with a postal address to send your old shirt once your claim is filed. IMPORTANT: You cannot use the return label that came in your original package for any Transfer Shield claims.
It's easy! Fill out some basic information on our online form found here. and one of our dedicated Transfer Shield support team members will be happy to help you get the process started.
After you have submitted your claim, you will receive an email with details on how to ship your shirt back to us, including the postal address to which you should ship the shirt. Please allow 2-3 weeks for your claim to be processed and to receive your replacement shirt.
These Terms and Conditions apply to UK residents purchasing a shirt from the UK Kitbag website that is covered by our Transfer Shield™ Programme.
Offer. If you purchase any shirt on the UK Kitbag website that is embellished with the name of a then active professional player that is identified as being covered by our Transfer Shield™ Programme at the time ordered ("Covered Shirt") and the player whose name and number appears on the Covered Shirt is officially transferred to a new Club via sale") within ninety (90) days after your Covered Shirt was purchased, then you may request an in-stock replacement shirt that is embellished with (A) the same player's name on a shirt from the new Club, or (B) the name of a different, current player on the Original Shirt's Club (each of (A) and (B), a "Replacement Shirt"), in each case subject to all of the following terms and conditions ("Offer"), including the need to return the Covered Shirt to us.
Terms & Conditions.
Redemption Conditions. To redeem the Offer for a Covered Shirt and receive a Replacement Shirt, you must:
Governing Law & Jurisdiction. These terms and conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any Offer under these terms and conditions shall be governed by English law. You may bring a claim to enforce your consumer rights in connection with these terms and conditions before the courts of your resident country, as laws in your country of residence may also apply to allow you certain levels of consumer protection. In addition, you are also entitled to bring a claim before the Courts of England and Wales if you prefer.
If you wish to bring a claim before a court in your resident country, please use the following service address: Stubbs Mill 3 Upper Kirby Street Manchester M4 6FN, United Kingdom.