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UK only (excludes Northern Ireland)

  • Free World Delivery On All Orders - (Up to 2 working days)
  • UK Standard Delivery - (Up to 2 working days) - £3.95
  • UK Express Delivery - (1 working day) - £5.95
  • UK Click and Collect £4.50 - (over 5000 locations, 2-3 working days)

Overseas

  • Free Worldwide Delivery On All Orders - (2 -10 working days) - FREE
  • Standard Delivery International Over £39 - (3 -10 working days)
  • Express Delivery International - (1-4 working days)
  • Cost dependent on the weight and volume of your order

Please note that we have extended our Returns Policy for the festive season.
Orders placed from the 1st November 2018 can be returned back until the 14th January 2019 for an exchange or refund.


Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.


Please note the following exceptions to this policy:

  1. DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

  2. We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.


HOW TO RETURN YOUR ORDER:


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.services@kitbag.com and we will advise how to proceed with the issue.


How do I return or exchange an item?

  1. Wrap the item(s) securely in a suitable envelope or packet

  2. Go to the returns portal here and follow the instructions on screen. Please have your order number and postal/zip code to hand.

  3. Select a return method.

  4. Download the returns label generated and attach in to your parcel

  5. Take your parcel to the nearest drop off point.

  6. Track your return all the way back to the warehouse.


Please allow up to 14 working days for your refund or exchange to be processed.


OTHER INFORMATION:


If you return your full order we will refund all payments received from you, including the costs of standard delivery, up to a maximum of £6.95 for delivery charges. We will process your refund or exchange within 14 days of receiving the item(s) back to our warehouse.


We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.


WEEE Directive / Recycling Old Appliances


The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assi